Help desk software CRM tool for small and large businesses

Search:

	New Themes
	E-Gold Now Accepted
	User Groups New Featu
	Community Support For
	Backup System Release
	New Theme Released

Take Dapper Desk with you with our PDA Module add-on. The PDA module interface is optimized for use on small pda screens. More info

Dapper Desk has so many CRM (customer relationship management) features, big and small, that it could take you hours to learn about them that's why we have created a feature chart which you can review and we have also put together a list of the most exciting features below. For the best look at Dapper Desk, go to our online demo and test it in real time.

Click here to view the CRM feature chart

DataSafe
Our new integrated backup and restore system helps you protect the important help desk data such as customer demographic info and the customer ticket data. DataSafe is available as an add-on module. More Info

CRM First Responder
Which one of your customer relationship service reps is doing the best job at responding quickly? You can find out with our First Responder feature. When a CSR is the first to respond to a support ticket, they are given credit for being the first responder. The amount of first responses and the first response times are tracked within Dapper Desk. More info

Email to Ticket
Dapper Desk allows you to set a support email address. You can then receive emails for support at this address and Dapper Desk will turn the email into a help desk ticket. More info.

PDA Module
The PDA module is an add-on software option. It allows you to view the help desk queue with any html compatable PDA device. Do you frequently travel? Take your PDA with you and answer help desk tickets on the go. Requires internet connectivity and a web browser. PDA device not included. More info.

This is a demo image

Live Help
Our integrated Live Help system is an optional add-on feature that allows your customers to chat real-time with your customer service reps. More info

Paging Feature
Free up your time! If you have an email capable pager or cell phone, then Dapper Desk can page you each time someone enters a new ticket. More info.

Multiple Themes
Dapper Desk comes with multiple themes. You can choose which ever theme you want to use and you may change the theme at any time. You can even allow your users to choose their favorite theme. More info

Graphical Statistics
No help desk would be complete without graphical statistics on important help desk functions and users. Stats include First Responder, average ticket time, satisfactory versus unsatisfactory and more. More info

Telephone: 888-368-7873