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Price
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$499
One Time Fee
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| Feature Set |
Full Features
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Installation Fee
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Free
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PHP 4, 5 - MySQL 4,5
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Server
OS
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Windows,
Linux
and All Others
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| Web Server Software
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Apache, IIS and All Others+
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Database
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Scripting Language
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Unlimited
End Users (Customers)
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Unlimited
Techs/Admins
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| Free Upgrades For 6 Months
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| Free Support For 6 Months
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| Add On Modules |
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| PDA
Module |
$99.00 Option
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| Backup/Restore
Module |
$99.00 Option
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| Live
Help Module |
$99.00 Option
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End User/Customer
Features
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| Login To Personal
Help Area |
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| Save Login Info Via
Cookies |
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| Help Desk Remembers
Customer On Next Login (Requires Cookies) |
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Open
Tickets Via Email
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Login
To Open Tickets
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Create
Tickets Via Quick Ticket Form
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Declare Ticket As Emergency
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Lost
Password Feature
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View
Old Tickets
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Color Coded Status Icons/Text
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| File Attachment Uploads |
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Unique Ticket ID Assigned
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View
Latest News For Customers
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View
Pace Of Support
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View
Elapsed Time Of Tickets
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View
Last 25 Support Tickets Entered By All Customers (Anonymous)
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View
Frequently Asked Questions
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View
Tech Name Assigned To Ticket
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View
Latest Poll
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View Help Desk Tutorial
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Customers can GRADE Performance
of tech once ticket is closed
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| Customer Can Choose Theme
At Login |
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Administrative/Customer Service Features
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| Help Desk Remembers
You On Next Login (Requires Cookies) |
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Unlimited Customer Service
Reps
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Assign Admin Privileges To
Different Reps
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Only Admins Can View Certain
Dapper Desk Features
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Create/Delete New Reps
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Reps Info Include Email &
Optional Picture
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Color Coded Ticket Icons
Gives At-A-Glance Status
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Create Unique Ticket Categories
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Assign Reps To Certain Categories
Or All Categories
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Add/Delete/Edit Status Codes
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Add/Delete/Edit Categories
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Add/Edit/Delete Autoresponses
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Add/Edit/Delete FAQ Entries
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Delete Tickets From Dapper
Desk
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Delete
Customers From Dapper Desk
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Add
Latest News Entries For Customers
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Add
Latest News Entries For Reps
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| First
Responder |
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| Backup/Restore System |
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Multiple
Themes/Skins
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Statistical
Reporting
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| File Attachments (With Security Measures) |
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Emails Sent To Default Email
Address When New Tickets Entered Or Updated
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Tickets Automatically Escalated
When Open Time Exceeds Set Amount -- Admin is Notified
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Dapper Desk can page you
when new tickets are entered (Requires an email capable pager
or cell phone)
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Emergency Tickets have flashing
red icon to denote status
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Customizable reminder notes
to customers who login to create tickets
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Administrators can view "grades"
customers have given to each tech
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Quick support link can be
turned on or off by admin
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Choose from several different
status icon sets
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14
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Choose from several different
ticket icon sets
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14
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Search feature allows reps
to search tickets via subject, ticket number or username
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Reps can create tickets for
customers
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| Themes/Skins |
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| Interchangeable Skins |
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| Multiple Skins |
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| Admin Can Change Skin With
One Click |
Yes
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| Customer Can Choose Their
Skin (Uses Cookies) |
Yes
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| PDA Themes Less Graphical
For Faster Loading Times |
Yes
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