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How A Help Desk Helps You
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If you are viewing this page, then it
is quite possible you are contemplating purchasing a help desk product.
It is also possible that your current method of support is via email
only, which makes it somewhat difficult to keep track of your support
requests. But, how exactly will an online help desk help you?
Zero to Organized in 60 seconds!
The best thing about a help desk product is, it cleans up your email
inbox. Support tickets are sent to and answered in the Dapper Desk
interface. Emails are not sent to your email inbox ever again. This
frees up your inbox and enables you to use email for other purposes.
Every help desk ticket, whether opened via email or by logging in,
is given a UNIQUE tracking number. By giving a help desk ticket
a unique tracking number, both the customer and the Customer Service
Representative are able to keep track of a ticket whether it is
currently open or previously closed.
By turning emails into help desk tickets, and having each help desk
ticket contain a unique tracking number, your Customer Service Reps
can quickly search for a ticket via tracking number, subject and
other custom paramaters.
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